【商业版】CRMEB知识付费常见问题汇总【能解决95%的常见问题】

以下是客户安装搭建知识付费系统过程中，最常见的问题汇总:touxiao:

1. 数据库修改配置    https://www.crmeb.com/ask/thread/detail/6389
2. 后台接口访问异常   https://www.crmeb.com/ask/thread/detail/6390
3. workerman常见问题    https://www.crmeb.com/ask/thread/detail/6391
4. 直播常见问题    https://www.crmeb.com/ask/thread/detail/6393
5. 每月一号前端报500错   https://www.crmeb.com/ask/thread/detail/6394
6. 设置redis密码   https://www.crmeb.com/ask/thread/detail/6395
7. 切换php版本  https://www.crmeb.com/ask/thread/detail/10021
8. 音视频上传有误   https://www.crmeb.com/ask/thread/detail/6399
9. 安装完成后台报语法错误   https://www.crmeb.com/ask/thread/detail/6400
10. 刷新缓存报错   https://www.crmeb.com/ask/thread/detail/6401
11. 安装完成报内存超出  https://www.crmeb.com/ask/thread/detail/6402
12. 直播弹幕或礼物有时候无法发出   https://www.crmeb.com/ask/thread/detail/6403
13. reids认证报错   https://doc.crmeb.com/zsff/crmeb_zsff_v2/6329
14. 安装无法修改写入权限   https://www.crmeb.com/ask/thread/detail/6404
15. 直播延迟问题   https://www.crmeb.com/ask/thread/detail/6406
16. 支付宝支付错误  https://www.crmeb.com/ask/thread/detail/6408
17. 支付宝支付报错   https://www.crmeb.com/ask/thread/detail/6409
18. 阿里云oss设置防盗链   https://www.crmeb.com/ask/thread/detail/6410
19. 直播拉取回放   https://www.crmeb.com/ask/thread/detail/6417
20. 客服功能报错   https://www.crmeb.com/ask/thread/detail/6420
21. 数据库主键冲突  https://www.crmeb.com/ask/thread/detail/6421
22. 微信菜单添加报错  https://www.crmeb.com/ask/thread/detail/6422
23. 支付宝回调有问题  https://www.crmeb.com/ask/thread/detail/7762
24. 守护进程不显示  https://www.crmeb.com/ask/thread/detail/7773
25. 后台视频直播和oss的关联  https://www.crmeb.com/ask/thread/detail/7774
26. 后台题库批量导入报错  https://www.crmeb.com/ask/thread/detail/7775
27. 安装完成后，进入后台乱码  https://www.crmeb.com/ask/thread/detail/7776
28. 服务器时间校准  https://www.crmeb.com/ask/thread/detail/7777
29. oss配置了，上传图片不显示  https://www.crmeb.com/ask/thread/detail/7778
30. 阿里云直播配置了但是无法推流成功  https://www.crmeb.com/ask/thread/detail/7779
31. php7.2版本以上支付宝h5支付报错 https://q.crmeb.com/thread/7744
32. 端口的启动  https://www.crmeb.com/ask/thread/detail/7780
33. workerman无法启动  https://www.crmeb.com/ask/thread/detail/8115
34. 消息队列无法启动  https://www.crmeb.com/ask/thread/detail/7782
35. 后台提示没有上传权限 、 https://www.crmeb.com/ask/thread/detail/7783
36. 微信支付提示url没有注册  https://www.crmeb.com/ask/thread/detail/7784
37. crmeb短信平台短信突然无法发送  https://www.crmeb.com/ask/thread/detail/7785
38. 项目中突然所有图片、视频无法观看  https://www.crmeb.com/ask/thread/detail/7786
39. 后台授权成功了，还是提示需要授权  https://www.crmeb.com/ask/thread/detail/7787
40. 绑定了上下级关系，但是无法获得返佣  https://www.crmeb.com/ask/thread/detail/7788
41. 视频点播上传报错  https://www.crmeb.com/ask/thread/detail/7790
42. 无法上传超大文件  https://www.crmeb.com/ask/thread/detail/7791
43. 阿里云续费操作  https://www.crmeb.com/ask/thread/detail/7792
44. pc端安装了，但是访问不显示  https://www.crmeb.com/ask/thread/detail/7793

版本bug问题修复收集汇总：

以下问题在新版本中已有修复，如不想手动处理，请下载更新至最新版本。

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v2.1.8

1.账号合并问题修复 https://www.crmeb.com/ask/thread/47170

2.商品订单取消后未处理虚拟币 https://www.crmeb.com/ask/thread/47234

3.微信端绑定手机号问题  https://www.crmeb.com/ask/thread/47729

4.后台考试答题纪录排序问题  https://www.crmeb.com/ask/thread/47834

5.修复答题验证用户信息功能  https://www.crmeb.com/ask/thread/47915

6. 修复知识付费PC轮播图展示问题

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v2.1.7

1.支付回调状态过滤 https://www.crmeb.com/ask/thread/42922

2.知识付费v2.1.7 PC素材加载问题 https://www.crmeb.com/ask/thread/43485

3.卡密会员生成的二维码扫码显示错误 https://www.crmeb.com/ask/thread/43673

4.后台存在SQL注入漏洞问题 https://www.crmeb.com/ask/thread/44322

5.后台用户已获得专题删除问题  https://www.crmeb.com/ask/thread/44651

6.讲师提现无反应问题 https://www.crmeb.com/ask/thread/44790

7.后台公众号关注回复添加图片问题  https://www.crmeb.com/ask/thread/45050

8.PC版修改手机号和密码问题  https://www.crmeb.com/ask/thread/46633

9.后台公众号添加关键字回复 https://www.crmeb.com/ask/thread/45213

10.SQL注入漏洞可获取数据库敏感信息问题  https://www.crmeb.com/ask/thread/45286

11. 修复知识付费讲师端短信登录问题

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v2.1.6

1.订单列表中专题、资料、商品、会员等信息展示问 https://www.crmeb.com/ask/thread/35078

2. 微信昵称过长造成无法一键登陆 https://www.crmeb.com/ask/thread/35223

3.修复下载资料功能  https://www.crmeb.com/ask/thread/35551

4.修复iOS本地下载资料问题https://www.crmeb.com/ask/thread/36273

5.修复试题难度展示  https://www.crmeb.com/ask/thread/37872

6.素材学习百分比显示有误修复  https://www.crmeb.com/ask/thread/38034

7.修复知识付费会员设置的验证价格  https://www.crmeb.com/ask/thread/38046

8.后台会员订单支付宝退款问题修复 https://www.crmeb.com/ask/thread/38092

9.可能出现商品返佣重复发送问题修复 https://www.crmeb.com/ask/thread/38091

10.修改后台订单统计图数据问题 https://www.crmeb.com/ask/thread/38489

11.支付宝部分退款不成功问题 https://www.crmeb.com/ask/thread/38487

12.课程列表课时数据有误 https://www.crmeb.com/ask/thread/38615

13.支付宝支付使用银行卡或信用卡优惠券后支付失败问题  https://www.crmeb.com/ask/thread/38816

14.专题关联证书时未过滤之前已删除并关联的证书  https://www.crmeb.com/ask/thread/39319

15.会员h5支付有误  https://www.crmeb.com/ask/thread/39574

16.后台一号通登录页面提示参数有误 https://www.crmeb.com/ask/thread/40074

17.知识付费存在未授权访问漏洞  https://www.crmeb.com/ask/thread/40310

18.活动报名支付方式控制 https://www.crmeb.com/ask/thread/40760

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v2.1.5

1.专题关联考试、练习排序问题 https://www.crmeb.com/ask/thread/31020

2.修复直播间游客在课堂下发消息问题  https://www.crmeb.com/ask/thread/31760

3.后台设置直播间直播状态有误  https://www.crmeb.com/ask/thread/31763

4.合并微信账号和h5账号功能优化 https://www.crmeb.com/ask/thread/32148

5.pc端首页新闻推荐模块修改问题 https://www.crmeb.com/ask/thread/32403

6.移动端推荐轮播图控制  https://www.crmeb.com/ask/thread/32651

7.修复在提交练习题时未记录到错题库的问题  https://www.crmeb.com/ask/thread/32901

8.知识付费分享提示参数有误 https://www.crmeb.com/ask/thread/34033

9.考试、练习分类编辑提示分类已存在 https://www.crmeb.com/ask/thread/34124

10.讲师登陆信息有误 https://www.crmeb.com/ask/thread/34409

11.讲师提现问题修复 https://www.crmeb.com/ask/thread/34408

12.修复知识付费PC考试用时问题 https://www.crmeb.com/ask/thread/34497

13.修复知识付费专题做练习题功能 https://www.crmeb.com/ask/thread/34622

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v2.1.4

1.直播使用密码有误  https://www.crmeb.com/ask/thread/21675

2.我的资料有误  https://www.crmeb.com/ask/thread/21684

3.学习人数超过1万后pc端轻专题详情有误   https://www.crmeb.com/ask/thread/21781

4.移动端讲师列表关注状态有误   https://www.crmeb.com/ask/thread/21795

5.图文详情报错  https://www.crmeb.com/ask/thread/23929

6.讲师后台素材直接加音视频连接有误 https://www.crmeb.com/ask/thread/28245

7.修复滑块验证显示异常 https://www.crmeb.com/ask/thread/28279

8.pc端直播间聊天记录中礼物图片展示有误 https://www.crmeb.com/ask/thread/28573

9.商城订单未支付删除库存恢复 https://www.crmeb.com/ask/thread/30047

10.使用PHP7.4版本时，订单导出报错 https://www.crmeb.com/ask/thread/30340

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v2.1.3

1.客服点击报错 https://www.crmeb.com/ask/thread/20439
2.seo标题问题

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v2.1.2

1.v2.1.2版本移动端直播间余额提示弹窗时间  https://www.crmeb.com/ask/thread/detail/12851
2.v2.1.2版本后台首页数据有误 https://www.crmeb.com/ask/thread/detail/12926

3.2.1.2版本个人中心我的课程数据有误  https://www.crmeb.com/ask/thread/detail/13131
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v2.1.1

1.修复 2.1.1 考试列表和讲师列表显示数据  https://www.crmeb.com/ask/thread/detail/12116

2.知识付费2.1.1版本商品订单再次支付退款问题 https://q.crmeb.com/thread/12251

3.2.1.1版本绑定手机号后证书没有同步  https://www.crmeb.com/ask/thread/detail/12283

4.修复 2.1.1 微信授权登录  https://www.crmeb.com/ask/thread/detail/12470

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v2.1

1.修复 2.1 删除错题后切换报错等问题  https://www.crmeb.com/ask/thread/detail/11113

2.修复 2.1 资料下载方式展示  https://www.crmeb.com/ask/thread/detail/11025

3.2.0、2.0.1、2.1版本讲师后台登录修复  https://www.crmeb.com/ask/thread/detail/11260

4.修复 2.1 考试解析显示等问题   https://www.crmeb.com/ask/thread/detail/11443

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v2.0

1.修复 2.0 点击登录页遮罩层报错等问题  https://www.crmeb.com/ask/thread/detail/9920

2.修复 2.0 开启点播后上传音视频异常  https://www.crmeb.com/ask/thread/detail/9892

3.知识付费pc端购买专题、资料、活动讲师后台展示  https://www.crmeb.com/ask/thread/detail/9987

4.后台生成讲师后台窗口问题  https://www.crmeb.com/ask/thread/detail/9990

5.修复 2.0 直播间发送礼物异常问题  https://www.crmeb.com/ask/thread/detail/9994

6.修复 2.0 练习的分享指引展示  https://www.crmeb.com/ask/thread/detail/10175

7.知识付费2.0、2.0.1版本后台添加链接限制问题  https://www.crmeb.com/ask/thread/detail/10235

8.修复 2.0.1 编辑器不能上传多图  https://www.crmeb.com/ask/thread/detail/10349

9.专题详情去拼团报错  https://www.crmeb.com/ask/thread/detail/10459

10.知识付费专题添加不展示  https://www.crmeb.com/ask/thread/detail/10476

11.专题关联资料问题修复  https://www.crmeb.com/ask/thread/detail/10711

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v1.7.4

1.知识付费使用PHP7.2以上版本时h5支付宝支付报错  https://www.crmeb.com/ask/thread/detail/7744

2.后台提现编辑修复  https://www.crmeb.com/ask/thread/detail/7757

3.轻专题支付功能 https://q.crmeb.com/thread/7758

4.知识付费考试分享链接问题  https://www.crmeb.com/ask/thread/detail/8178

5.知识付费支付宝退款问题  https://www.crmeb.com/ask/thread/detail/8306

6.知识付费移动端推广中心失败  https://www.crmeb.com/ask/thread/detail/8356

7.修复 1.7.4 商品的客服、充值金币、专题拼团的登录功能 https://q.crmeb.com/thread/8593

8.修复 1.7.4 我的推广搜索功能  https://www.crmeb.com/ask/thread/detail/8582

9. 修复1.7.4版本轻专题图文显示有误 https://q.crmeb.com/thread/8841

10.知识付费pc端注册显示账号已存在  https://www.crmeb.com/ask/thread/detail/9224

11.修复 1.7.4 移动端首页资讯标签、专题加群展示、PC轻专题虚拟人数的问题 https://www.crmeb.com/ask/thread/detail/9119

12.修复 1.7.4 微信登录后修改密码问题  https://www.crmeb.com/ask/thread/detail/8976

13.知识付费v1.7.4登录自动退出问题  https://www.crmeb.com/ask/thread/detail/9489

14.修复 1.7.4 购买轻专题后播放器异常问题  https://www.crmeb.com/ask/thread/detail/9757

15.修复 1.7.4 长音频播放时间不正确问题  https://www.crmeb.com/ask/thread/detail/9734

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v1.7.3

1.修复 1.7.3 后台添加素材和分享商品问题  https://www.crmeb.com/ask/thread/detail/7570

2.修复 1.7.3 PC 支付二维码显示问题  https://www.crmeb.com/ask/thread/detail/7555

3.商品单个返佣问题  https://www.crmeb.com/ask/thread/detail/7621

4.知识付费移动端首页活动设置跳转轻专题有误  https://www.crmeb.com/ask/thread/detail/7631

5.知识付费v1.7.3版本后台微信操作报错  https://www.crmeb.com/ask/thread/detail/7752

6.知识付费使用PHP7.2以上版本时h5支付宝支付报错  https://www.crmeb.com/ask/thread/detail/7744

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v1.7.2

1.修复 1.7.2 素材播放报错  https://www.crmeb.com/ask/thread/detail/7311

2知识付费v1.7.2版本后台消息管理  https://www.crmeb.com/ask/thread/detail/7355

3.修复 1.7.2 播放音频时进度条异常  https://www.crmeb.com/ask/thread/detail/7313

4.修复 1.7.2 推荐专题列表节数异常  https://www.crmeb.com/ask/thread/detail/7326

5.知识付费修改微信授权接口  https://www.crmeb.com/ask/thread/detail/7481

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v1.7.1

1.知识付费v1.7.1版本讲师添加编辑报错   https://www.crmeb.com/ask/thread/detail/7106

2.试题和资料分类列表搜索优化（1.7.1）  https://www.crmeb.com/ask/thread/detail/7091

3.修复1.7.1订单管理空白页和微信绑定手机号  https://www.crmeb.com/ask/thread/detail/7113

4.修复1.7.1微信绑定手机号问题  https://www.crmeb.com/ask/thread/detail/7113

5.修复PC（1.7.1）专题素材和轻专题课程内容  https://www.crmeb.com/ask/thread/detail/7121

6.微信支付微信端和微信h5端订单号重复问题  https://www.crmeb.com/ask/thread/detail/7137

7.修复 PC 1.7.1 不能保存用户头像  https://www.crmeb.com/ask/thread/detail/7229

8.修复支付考题时支付方式异常  https://www.crmeb.com/ask/thread/detail/7236

9.修复 PC 1.7.1 未进行登录操作时按下回车键出现登录提示  https://www.crmeb.com/ask/thread/detail/7280

v1.7

1、知识付费v1.7版本配置微信客服报错： https://www.crmeb.com/ask/thread/detail/6890

2、PC端直播报HLS错误  https://www.crmeb.com/ask/thread/detail/6889

3、PC端修改密码提示参数错误  https://www.crmeb.com/ask/thread/detail/6879

4、知识付费v1.7版本后台分类无法修改  https://www.crmeb.com/ask/thread/detail/6919

5、知识付费v1.7版本h5端点击答题报错 https://www.crmeb.com/thread/6920

6、后台添加资料选择强制网盘不起作用   https://www.crmeb.com/ask/thread/detail/6999

7、最新iOS出现海报生成过程中频闪现象  https://www.crmeb.com/ask/thread/detail/6979

8、PC专题课程目录加载问题  https://www.crmeb.com/ask/thread/detail/6957

9、PC端资料会员免费下载无法获取链接   https://www.crmeb.com/ask/thread/detail/7002

**

以下问题在新版本中已有修复，如不想手动处理，请下载更新至最新版本。

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v1.6

1、首页导航跳转课程不加载数据修复方法： https://www.crmeb.com/ask/thread/detail/6636

2、专题送朋友和首页“推荐课程->查看更多”页面修改方法：  https://www.crmeb.com/ask/thread/detail/6659

3、考试、练习导出时报错修复： https://www.crmeb.com/ask/thread/detail/6668

4、题库列表下载模版无法下载，页面空白 ： https://www.crmeb.com/ask/thread/detail/6674

5、商品评价订单没有动图问题： https://www.crmeb.com/ask/thread/detail/6686

6、专题关联资料访问链接问题： https://www.crmeb.com/ask/thread/detail/6714

7、知识付费后台题库多选题重新编辑问题  https://www.crmeb.com/ask/thread/detail/6845

8、修复资料下载复制网盘信息无反应  https://www.crmeb.com/ask/thread/detail/6841

9、知识付费签到海报无法绑定上下级关系  https://www.crmeb.com/ask/thread/detail/6826

10、修复专题、素材分享和轻专题免费视频在未登陆下播放问题  https://www.crmeb.com/ask/thread/detail/6809

11、试卷获得证书有误  https://www.crmeb.com/ask/thread/detail/6798

12、知识付费加会员卡提交报错   https://www.crmeb.com/ask/thread/detail/6792

v1.5

1. 知识付费v1.5操作时提示“error-image”的修复方法【v1.5.1修复】  https://www.crmeb.com/ask/thread/detail/6386
2. 知识付费v1.5音视频播放过程中提示“请求失败”的修复方法 【v1.5.1修复】  https://www.crmeb.com/ask/thread/detail/6370
3. 知识付费v1.5专栏的练习和考试数据显示异常的修复方法 【v1.5.1修复】  https://www.crmeb.com/ask/thread/detail/6463
4. 知识付费v1.5专栏目录不跳转、套餐不显示、回放目录不显示修复方法 【v1.5.1修复】  https://www.crmeb.com/ask/thread/detail/6462
5. 知识付费系统更新到v1.5.1版本后无法下载试题导入模版  https://www.crmeb.com/ask/thread/detail/6503
6. 知识付费系统v1.5.1考试或练习时提示“参数错误”问题修复  https://www.crmeb.com/ask/thread/detail/6505
7. 知识付费v1.5.1音视频播放目录显示不全修复方法： https://www.crmeb.com/ask/thread/detail/6604

大家在使用过程中遇到问题，欢迎跟帖反馈，本贴持续更新……